Privacy Policy

1. Introduction

Pipeline On ("we," "our," "us," or the "Company") operates the website pipelineon.com and provides marketing automation services designed for home service businesses (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Services.

By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Register for an account or request a demo
• Subscribe to our newsletter or marketing communications
• Contact us for support or inquiries
• Complete forms on our website
• Participate in surveys or promotions

This information may include:

• Name (first and last)
• Email address
• Phone number
• Business name and address
• Job title
• Payment information (processed securely through third-party processors)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and geolocation data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Clickstream data and interactions with our website

2.3 Cookies and Tracking Technologies

We use cookies, pixel tags, web beacons, and similar technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Understand how you use our website
• Deliver targeted advertising
• Measure the effectiveness of our marketing campaigns
• Improve our Services

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting our opt-out page.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to inquiries and provide customer support
• Personalize your experience and deliver targeted content
• Analyze usage patterns to improve our website and Services
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Advertising and Third-Party Services

4.1 Third-Party Advertising

We work with third-party advertising partners, including Google and Meta (Facebook), to deliver targeted advertisements. These partners may use cookies and similar technologies to collect information about your activities on our website and other websites to provide you with relevant advertisements.

4.2 Google Ads

We use Google Ads to deliver personalized advertising. Google uses cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google Ad Settings or the Digital Advertising Alliance's opt-out portal.

4.3 Facebook (Meta) Advertising

We use Facebook Pixel to measure the effectiveness of our advertising and to deliver targeted ads on Facebook and Instagram. Facebook may use information collected through the Pixel to provide measurement services and targeted ads. You can control your ad preferences on Facebook through your Facebook Ad Preferences.

4.4 Analytics

We use analytics services, including Google Analytics, to understand how users interact with our website. These services use cookies and similar technologies to collect and analyze information about website usage. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing.
• Business Partners: We may share information with our business partners to offer you certain products, services, or promotions.
• Advertising Partners: We share information with advertising networks and platforms to deliver targeted advertising.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the nature and sensitivity of the information, the purposes for processing, and applicable legal requirements.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of the sale or sharing of your personal information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at hello@pipelineon.com.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Pipeline On
Email: hello@pipelineon.com
Website: pipelineon.com

Additional Disclosures

For California residents, please see our CCPA Privacy Notice.
For European residents, please see our GDPR Disclosure.