Customer records and follow-up workflows
Give the visit a useful next step.
A homeowner looked at your website and left. Here are ways your office can review the available record and decide what to do next.
Start now$1 per homeowner lead that matches your rules.
Money Back Guarantee.
Start with the record.
Does the address fit? Are they already a customer? Is there a relevant reason to follow up?
Put the visit to work.
The lawn-care record review below uses verified account data. Explore the record below and see how your office can use the visit history.
Start with one website and a person responsible for checking the records. Keep your existing calls, forms and customer history alongside the test.
From a live lawn-care account
63 visitor records the office could work through.
August 28 to September 12, 2026. We checked the accepted records, lead charges and recorded follow-up activity.
- Accepted records
- 63
- With an email address
- 55
- Lead charges
- $63
All 63 had a name and mailing address. Booked jobs and return on spend have not been verified. Customer details are redacted.
See the records, follow-up and costsSee what you get
A visit gives your office more to work with.
Review the available homeowner details and the pages they visited. Then decide whether to follow up.
John Smith
john.smith@example.com
(480) 555-0147
123 Main Street
Phoenix, AZ 85001
$450,000 est. home value
3 beds · 2 baths · 1,850 sq ft
Give your office context before the next conversation.
- Near an existing customer
- 3 minutes on site
- Returning visitor
The visit, step by step
2 pages- Google AdsClicked your search ad
- Roof replacement/roof-replacement1m 20s
- Financing/financing1m 40s
View campaign & UTM details
See which ad brought them here.
- utm_source
- utm_medium
- cpc
- utm_campaign
- roof_replacement_search
- utm_content
- homeowner_ad_01
- utm_term
- roof replacement
/roof-replacement?utm_source=google&utm_medium=cpc&utm_campaign=roof_replacement_searchPaid collection controls
Choose which visits can become paid leads.
- ZIP code
- 85001, 85002
- And page path
- Contains /roof-replacement
Both conditions must match before a lead is accepted. The page rule uses the page where identification is attempted.
Read about collection rules and mail costsYour next step
Give the office a useful record.
Check the address and look for an existing customer or open quote. Use the available visit details to decide which records deserve attention.
Send out personalised handwritten postcards. Connect a postcard provider through an integration for postcards that ship tomorrow. Available property living area can be included through Zapier. Printing and postage are separate.
See the integrationsTry it on your own traffic.
$1 per homeowner lead that matches your rules. Money Back Guarantee.
An HVAC replacement visitor.
A matched homeowner looked at your replacement page. Your office checks the available address and sees whether the person already has an estimate in progress.
If they are already being handled, add the context to the existing record. If a separate follow-up is appropriate, use an offer your business can honor and record what happens. A page visit alone does not establish that they need a new system.
A postcard for a service you want to sell.
With paid collection, combine your service-area ZIPs with a relevant page rule. Review the records that qualify before sending them to your mail provider through an integration.
The collection rule uses the page where identification is attempted. A visit elsewhere in the journey does not automatically satisfy that rule.
Count lead charges, connection costs, print and postage. Use a tracked response path and compare completed work with the full test cost. Read the website visitor postcard guide.
An agency testing one client site.
Choose a client with traffic and an office that can respond. Agree on the trade, service area and handoff before adding more sites.
At the review, show matched records separately from inbound enquiries. Discuss the records that fit, the additional conversations and the jobs won. The agency page explains how to start.
A fair test of the extra follow-up.
Remove people already counted through another enquiry. Track each step from record review to completed work. When practical, hold back a comparable group from the extra follow-up so you can assess whether it changes the outcome.
$1 per homeowner lead that matches your rules. Judge the available records from your own traffic before expanding collection.